I just placed an order, when will it be shipped?
Please allow 2 - 5 business days processing time for your order to ship out, average shipping times are 7 - 15 business days.
Tracking numbers are updated 1 - 5 days after your order has been shipped. If you don't have a tracking number after 7 business days, please email us at firstname.lastname@example.org
I am not satisfied with my order, can it be returned? What if there is an issue with my item?
Please see our Returns and Exchanges Page.
Can I cancel my order?
You must cancel your order within 24 hours for the cancellation to be effective and your refund processed.
I entered an incorrect address what do I do?
If you have misspelled or auto filled in a incorrect address, simply send the correct address to email@example.com with your name and order number. We can change the address to the correct one within 24 hours. No refund will be given after 24 hours of incorrect address submission.
How long does shipping take?
Shipping times vary by distance and carrier options. You can view more here.
I have a question that wasn't answered, can you please help?
Please send us an email at firstname.lastname@example.org and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and explain the problem clearly, Thank You.