Only if your purchase is damaged, you may exchange or return it for a full refund within 10 days from delivery.
Returns are subject to a Return Merchandise Authorization from Montret. The cost of shipping will be deducted from your total refund. You can request an RMA (Return Merchandise Authorization) number by going to the Return Center. Some items may be considered special items and may have a limited return policy.
All purchases, accessories, serial-numbered security tags (if provided), and packing materials must be in new condition to avoid refusal of the returned merchandise or restocking fees.
All returned or exchanged items must be:
In new condition
Include their original packaging, dust bags
Must include all packing material, blank warranty cards, manuals, and accessories.
Shipped via insured service (USPS or UPS) with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
ANY SIGNS OF WEAR OR REMOVAL OF PARTS WILL RESULT IN REFUSAL OF YOUR RETURN.
If there are any noticeable discrepancies or damages when receiving your purchase, or if the wrong item was delivered, please refer to the What to do if there is a discrepancy with your order.
A "Special Order" may be:
Items that we do not have listed on our website that are specially ordered from our distributor.
All orders that have a sale price equal to or greater than $1,500.
The return of these items/orders will have a restocking fee of 8% or final sale policies unless otherwise agreed by the Montret staff via mail, fax, or e-mail.