Shipment tracking numbers are sent via email as soon as your order is shipped. Order processing may take 2 - 5 business days or longer for special orders: Orders higher than $500.
Delivery times range from 7 to 10 business days. Free Shipping delivery times range from 7 to 15 business days.
Orders that qualify for free shipping will be shipped at no cost to you. We reserve the option of choosing our own shipping method.
Return shipping charges for items not specifically covered under warranty or otherwise damaged or defective will be deducted from any refunds given.
Standard Shipping: $15
2-DAY Shipping: $55 (Available Soon)
Ground Residential / Commercial: $15 USD
UPS 2 Day Shipping: $55 USD
International Shipping via UPS/USPS: $20.00 USD and up
Track Your DHL package here.
Track Your FedEx package here.
Track Your UPS package here.
Track Your USPS package here.
Shipping and Delivery Problems
If your order is lost or damaged, the carrier must conduct an investigation. Please contact Montret to initiate a case within 10 business days of the item shipping out. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to us, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, Montret will gladly refund your original payment.
If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact Montret to make the necessary corrections. Product discrepancies not notified to Montret within 5 days are not eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items.
For help with international shipping, please read our International Shipping Issues section. Please contact us within 5 days of receiving your shipment if your item is defective. You will be asked to provide photographs of the item(s) to help us better assist you.
In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. Montret reserves the right to replace the packaging of products sold herein. Montret cannot guarantee a replacement of the manufacturer’s original packaging.
For any other shipping questions, please contact us at firstname.lastname@example.org