Refund policy

Please notify us to exchange or return your purchase within 7 days from delivery. Internationally shipped items are non-returnable. 

If 7 days have gone by since the delivery of your purchase, please email us at support@montret.com.

To be eligible for a return, your item must be new,  unused and in the same condition that you received it. It must also be undamaged and in the original packaging.

Any item that is returned more than 7 days after a return request is approved will not be accepted.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed minus shipping, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Package shows "delivered" but not received?

If your order and/or tracking information shows that you package was delivered but you cannot locate your package, please wait 24 hours before taking action as order and/or tracking details may sometimes be updated ahead of actual delivery. After that 24-hour waiting period, please try the following:

Look for a notice of attempted delivery.
Check nearby spots where the package may have been left.
Ask a neighbor if they accepted a delivery on your behalf.
Verify the shipping address on your order to ensure it was correct.

If you still cannot locate your package, please contact us and we will assist in helping you try to locate your package.

Protecting package deliveries against theft:

Select a secure delivery address.
Track shipment to know approximately when it will arrive.
Team up with neighbors to assist in looking out for one another's deliveries.
Install a doorbell or security camera.
Consider purchasing a secure package locker or box for your porch.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@montret.com.

Exchanges (if applicable)
If you need to exchange your item, send us an email at support@montret.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

You will be responsible for paying for your own shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.